FAQ
frequently asked questions
1. When will I know the shipping and handling charges for my order?
Shipping and handling charges are calculated at checkout after you enter your delivery address. You will be able to review the final amount, including taxes and shipping, before completing your payment.
2. How will I receive the tracking details for my order?
Once your order is dispatched, you will receive the tracking details via email and/or SMS on your registered contact information. The tracking link will allow you to monitor your shipment in real time.
3. What is the estimated delivery time for my order?
Orders are typically delivered within 3–7 business days, depending on your location. Delivery timelines may vary for remote areas or during peak seasons.
4. Will my order be delayed during sale or festival events?
During high-demand periods such as sales, festivals, or special promotions, dispatch and delivery may take slightly longer than usual. We appreciate your patience and assure you that we work diligently to deliver your order as quickly as possible.
5. How can I track my order?
You can track your order using the tracking link sent to your registered email or mobile number. Alternatively, you may visit the “Track Your Order” section on our website and enter your order details.
Ultrasonic Fragrance Diffuser FAQs
1. What is the purpose of an Ultrasonic Aroma Diffuser?
An ultrasonic aroma diffuser disperses essential oils into the air in the form of a fine mist, creating a calming and refreshing atmosphere while promoting relaxation and wellbeing.
2. How does an Ultrasonic Diffuser work?
It uses ultrasonic vibrations to break water and essential oils into microscopic particles, releasing a cool mist without heat. This helps preserve the therapeutic properties of essential oils.
3. How to Use an Ultrasonic Fragrance Diffuser?
- Place the diffuser on a flat surface.
- Open the lid and fill the water tank with clean water (up to the maximum level mark).
- Add 4–8 drops of essential oil.
- Close the lid securely.
- Plug in and switch on the diffuser.
- Select mist or timer settings as desired.
Enjoy a soothing aromatic experience.
4. How do I store the diffuser oil?
Store essential oils in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed after each use.
5. How often should I clean the water tank?
Clean the diffuser after every 5–6 uses or when changing oils. Regular cleaning prevents residue buildup and ensures optimal performance.
6. What kind of water should be used?
Use clean drinking water or distilled water. Avoid hard water to prevent mineral deposits.
7. Why is water leaking from the diffuser?
Possible reasons include:
• Overfilling the tank
• Improper lid placement
• Uneven surface placement
• Blocked air outlet
Ensure correct setup and water level before use.
Return & Refund
1. What is your return policy?
Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
2. How do I request a return?
Email us at info@naturayas.com within 48 hours of delivery with order details and product images.
3. How long does the refund process take?
Approved refunds are processed within 7–10 working days.
Payment & COD
1. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and other secure online payment options.
2. Is Cash on Delivery (COD) available?
Yes, COD is available for selected locations.
3. Is it safe to pay online?
Yes. All transactions are secured through trusted payment gateways.
Aromatherapy Product Usage
1. How often can I use roll-on oils?
You can use them 2–3 times daily or as needed.
2. Can I apply roll-ons directly to the skin?
Yes, they are designed for topical use. However, perform a patch test before first use.
3. Are Naturayas products safe?
Yes. Our products are made with 100% natural essential oils and follow safety guidelines.
Wholesale / Bulk Order
1. Do you offer bulk purchase discounts?
Yes, special pricing is available for bulk and corporate orders.
2. Can I customize fragrances for bulk orders?
Yes, customization options may be available depending on quantity.
3. How do I inquire about wholesale orders?
Please contact us at info@naturayas.com or call +91 84014 70058 for assistance.